About Our Teas

Q1: What’s the difference between First Flush, Second Flush, and Autumn Flush Darjeeling teas?

A: These refer to the different harvest seasons of Darjeeling tea:  

– First Flush: Plucked during the spring season, they are light, floral, and delicate with a hint of astringency. 

– Second Flush: Plucked during the summer season, they are rich, amber-colored with signature muscatel notes.

– Autumn Flush: Plucked during the autumn season, they are smooth, mellow, and subtly sweet.

Each flush has a distinct character and is best enjoyed on its own to appreciate the unique terroir of Darjeeling.

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Q2: Are your teas single-origin?  

A: Yes. All our teas are sourced directly from reputed tea gardens in and around Darjeeling. We focus on authenticity and traceability, offering pure, unblended Darjeeling teas.

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Q3: Do your teas contain any additives or artificial flavors?  

A: No. Our teas are 100% natural with no added flavors, colors, or preservatives. We believe in offering tea in its purest form, as nature intended.

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Q4: How should I store Darjeeling tea?  

A: Store your tea in an airtight, metal container away from moisture, direct sunlight, and strong odors. A cool, dry pantry is ideal. Avoid storing tea in the fridge or near spices.

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Q5: Why is Darjeeling tea more expensive than other teas?

A: Darjeeling tea is grown in limited quantities in a small region of the Himalayas, and is hand-plucked with great care. Its unique climate, seasonal harvests, and complex flavors make it highly sought-after globally. Add to that its Geographical Indication (GI) status and ethical farming practices — and you’re paying for rarity, craftsmanship, and authenticity in every cup.

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Brewing & Enjoyment

Q6: How do I brew Darjeeling tea correctly?  

A: Use 1 tsp of tea per cup. Pour hot water (85–90°C) over the leaves and steep for 5 minutes.  

Avoid over-steeping. Darjeeling teas are best enjoyed without milk or sugar to fully appreciate their natural flavor. 

(Check Tea insights for further details.)

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Q7: Can I add milk to Darjeeling tea?  

A: Darjeeling tea is traditionally enjoyed without milk. However, some of our Second and autumn Flush varieties may pair well with a splash of milk or a bit of honey — though purists usually prefer it plain.

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Shipping & Delivery

Q8: How long will it take to receive my order?  

A:  

You may receive your order within 10–15 business days. 

Delivery timelines may vary slightly depending on the destination and customs clearance.

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Q9: How is the tea packaged for shipping?  

A: We use moisture-resistant, vacuum-sealed packaging to keep your tea fresh and aromatic. All orders are carefully packed to ensure they arrive safely and in perfect condition.

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Orders, Returns & Support

Q10: What is your return or refund policy?  

A: Due to the nature of our product, we do not accept returns on opened tea. However, if there is an issue with the product quality or if you received a damaged item, please contact us within 5 days of delivery. We’ll make it right.

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Q11: Can I cancel or change my order after placing it?  

A: Orders can be modified or canceled within 2 hours of placing them. Please contact our support team as soon as possible if you need to make changes.

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Q12: What should I do if my package arrives damaged?  

A: We’re sorry to hear that! Please email us at radhika_son@yahoo.co.in with your order number and a photo of the damaged package. We’ll arrange for a replacement or refund as appropriate.

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About Radhika & Son

Q13: Where are you based?  

A: We are proudly based in Darjeeling — the heartland of world-famous teas. Our retail store has been serving customers for generations and is one of the oldest tea merchants in the region.

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Q14: What makes your teas different from other brands?  

A: Our legacy dates back to the 1930s. With deep roots in Darjeeling and longstanding relationships with top tea gardens, we offer teas that are carefully curated, fresh from origin, and handled with expertise passed down over generations. Each cup you brew is a taste of tradition, quality, and craftsmanship.

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