At Radhika and Son, we strive to ensure your complete satisfaction with our products. However, due to the perishable nature of tea, we adhere to the following return and exchange policy:

No Returns on Perishable Items

• Non-Returnable Items: Please note that tea, being a perishable item, is not eligible for return.

Conditions for Return

• Damaged or Incorrect Products: Returns are only accepted if the product you received is either incorrect or damaged.

• Return Window: You may request a return within 7 days of receiving your order.

Return Process

• Verification: To initiate a return, you must contact us via email to verify the damaged or incorrect product. Please provide photographic evidence and a detailed description of the issue.

• Approval: Once we have reviewed and approved your return request, we will provide further instructions on how to proceed.

No Exchanges

• Exchange Policy: We do not offer exchanges for any orders. If you receive a damaged or incorrect product, please follow the return process outlined above.

For any questions or further assistance, please contact our customer service team. We are here to help ensure you have a positive experience with Radhika and Son.